Frequently Asked Questions

Your guide to shopping with Girls With Gems

Yes, we offer Gift Vouchers and they can be purchased online or in store. Gift cards are valid for 3 years. They are non-refundable, cannot be exchanged for cash, and any remaining balance after a purchase may be used later. Lost or stolen cards are not replaceable via email.

Click HERE to be taken to our E-Gift Cards.

Our online team is super speedy so once your order has been processed there is a chance that your order will be shipped out very shortly after. Sometimes we can't stop your order from going out so please email us to cancel your order as soon as possible.

If we cannot stop your order from going out, you will need to return the order at your own expense.

If you were unable to find your size for a particular item and would like to be notified when it becomes available again, it's simple! Select your desired size on the product page and enter your email in the "notify me" section. Once we restock, we'll send you an email to let you know.

We love treating our customers when we can! We have 3 sale periods per year. If you want to be the first to know about our future promos, sign up for our newsletter and follow us on socials !

While we don't offer any first time purchase or sign up discounts, our Sale Collection is full of stunning pieces!

Yes, we offer same day delivery for Sydney Metro between Monday and Friday on orders purchased before 1pm (exluding pre-orders). Your order should be delivered between 4pm and 6pm. Please note you have to be home to receive this order otherwise it may be returned to us and incur a $40 return fee.

We offer two types of private styling appointments (Personal & Bridal).

If you are interested in booking please see our private styling page HERE for more information.

Since we ship from Australia, international customers are responsible for customs and duties within their own country. For more information, please contact your local customs office.

We received new arrivals daily! The best way to keep up is via our Instagram @girlswithgems